unifury customer service

Only the Buddy Angel Lab was supposed to be blonde. How can I change my billing address/ shipping address? Do you agree with Unifury's 4-star rating? It was exactly as it looked on the web. Date of experience: October 26, 2022 - If the provided shipping address is correct, we'll resend a replacement at no cost once only. Thank you! Check out what 187 people have written so far, and share your own experience. Thank you so much for taking the time to leave us this amazing review! Can't contact them directly. This discount has reached its usage limit. Have a good day!!! We also ensure all reviews are published without moderation. I most certainly will buy from them again. Have a great day! ?, we are happy to support you. I would do business with this company again. We are trying our best to make it better.If you need any further assistance, feel free to contact us. Customer service was prompt, professional & friendly in assisting me with a last minute unexpected delivery issue. It was exactly as it looked on the web. Please reach out to us via our Contact Form. Customer service was prompt, professional & friendly in assisting me with a last minute unexpected delivery issue. Thanks for your meaningful comment! What is the type ofcurrency on your store?All our prices are in US dollars. Hi Junebug, thanks for choosing us and we are extremely glad about that. Unifury - BBC Holds 3739 Balboa Street San Francisco, Ca 94121 USAsupport.my@unifury.com, Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device, https://my.unifury.com/pages/shipping-delivery. Personalization makes these products such nice and meaningful as gifts. | Read 41-60 Reviews out of 182 Such a high quality, great gift! Received it in email after a few days during the week of christmas. We work hard to make our product the best it can be. This is my second time ordering (large blanket) & both times I got my order super fast & in excellent condition! When someone accesses an order status page from a device other than the one used to complete the checkout, there is a login requirement to secure the customer's information. Send us a message with your order ID (if available). Looks beautiful framed!! Do you agree with Unifury's 4-star rating? We are so happy that you're satisfied with our products. We are sorry for the limited option. Quality of the product was excellent. Got exactly what I designed and it came quickly. They are beautiful! Yes Also, you got it shipped and delivered in great time. Truly a gift. Thank you for providing this opportunity to continue keeping my Mauve in my life. Date of experience: October 25, 2022. I believed my item was supposed to be on a 8 x 8 ceramic tile which it was not. Thanks for making our day ! The carrier does not work on weekends so it takes a bit longer to deliver your package. No. It goes against our guidelines to offer incentives for reviews. When you checkout, your payment is processed securely. Arts & Entertainment. Customer service was prompt, professional & friendly in assisting me with a last minute unexpected delivery issue. 3. It includes our most popular products and these following time periods:- Production time: The time when your order waits in production queue until being produced- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Here are 8 tips for writing great reviews. We contacted you via your email address and we hope to hear from you soon. I changed my mind on my initial order and they canceled the order so I could make the changes I needed. So kudos to Unifury for two things:. Beautiful workmanship and brilliant color. The website, the options and the ending product were phenomenal. I most certainly will buy from them again. That same day, my mom called me to tell me she had received it. Well also assume you agree to the way we use cookies and are ok with it as described in our Privacy Policy, unless you choose to disable them altogether through your browser. All rights reserved. The ornaments are beautiful. Thank you! Then they send 1 mug which was totally incorrect. I love the whole concept of Unifury. Why I cannot place order/purchase? I would purchase more if there were just a few more options. Youll receive a confirmation after placing the order and a notification when the orders ready to be shipped out. We look forward to hearing from you. Helpful (0) Angela C. on 12/14/20 Very difficult to get ahold of customer service. I love it! I was very surprised being every other dog under the sun was there. We tried the family but then the men looked exactly the same from the back. You can enter discount codes online at checkout. We have couples best friends. Thank you for choosing us and the suggestion, we will try our best to update more options in the future. I emailed you guys and they said Id get a confirmation email when my package ships and I still havent. Verification can help ensure real people write reviews about real companies. The artwork is one word - fabulous. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price! Im confident my friend will love this gift after losing her sweet pup. Thanks, Kathy. *Why isn't the tracking data showing on my tracking number? Thank you for the amazing products and for making me look good too! Just kidding. The process was easy to follow. Let us know if there is anything we can do for you in the future, and thanks for making our day! After your order has been prepared for the shipping process, you will receive a notification of shipment which is included the tracking number.5. Create an option/idea request Create a ticket in Unifury specifying "New option/idea request as the Type". We are happy that you had a good experience with our products and service. For example, if you enter your email address and phone number, you receive email and SMS text notifications. I love my pillows! Thank you for your lovely comment. Known as a trusted brand, Unifury offers a wide variety of top-notch personalized gifts with exceptional customer service. It's very much appreciated. Were very happy to hear that we met your expectations.We hope to welcome you back again soon! Always like them. Plus, I think the people who work at Unifury must be very special to do the beautiful work that they do! If it has been more than 7 days on a U.S. order or more than 10 days on an international order and your tracking data is still not showing, please get in contact with My Unifury Support Team. You can visit your order status page by clicking on "View your order" in shipping and order emails. I however do have a complaint .. Purchased a customized mug for a coworker farewell. We really appreciate it. We use dedicated people and clever technology to safeguard our platform. We always love hearing that our customers are happy. We will base on it to support you fast and correctly. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. Unifury is such an amazing company! I ordered two zen cats. The above timeframe isonly appliedfor orders to theUSwith standard shipping method ("days" here is "business days")2. Who is cover extra shipping fee? !Then correct mug arrived, with a spelling error MY FAULT for missing it.stress of ordering this mug in time for Christmas! Thanks for the awesome review! We are so happy that our product is meaningful to you. Thanks for your comment and have a nice day ! Purchased a customized mug for a coworker farewell. It goes against our guidelines to offer incentives for reviews. Thank you for your suggestion. Sorry we couldn't be helpful. Choosing a selection results in a full page refresh. Received it in email after a few days during the week of christmas. If you do not, we will refund your order. Were sorry you had a bad experience. But this is one of the best leading producers in ASIA and highly controlled about quality. When we update order confirmation and shipping statuses, we will automatically send you a link to the order status page by email, SMS text. I bought this for my granddaughter for Xmas. Do you agree with Unifury's 4-star rating? It is absolutely perfect! Unable to find a valid discount matching the code entered. We strives to deliver the best customer experience, and it makes our day to hear we have accomplished that. There is no verification other than tracking number. Im so appreciative! Thank you so much, cant wait for Xmas. Were so happy you loved your experience and cant wait to have you back for your next service appointment. There is nothing such as a photo showing the package was left at my door. I purchased my first unifury canvas about 4 years ago it means so much to me since my poodle had passed. We're so happy to hear you are pleased with our product. Thanks again. What happens if a customer enters an invalid discount code? Hi Judith Longden, we are so happy to hear you are pleased with our product. You can visit the order status page to check the progress of your order as it's fulfilled. - Contact Unifury Customer Service at: support.my@unifury.com if you have any doubts referring to your orders. Purchased a customized mug for a coworker farewell. Some items/orders may require a longer ship-out and/or delivery timeframe.3. Do I get a kickback? It goes against our guidelines to offer incentives for reviews. Thank you! We are sorry for the trouble you met. personalized gifts for every occasion, from Christmas, Thanksgiving, New Year to Mother s day Father s day, special with a unique and thoughtful custom coffee mug, canvas print, fleece blanket, pillow, ornament for dog lovers, cat lovers, best friends, family members, coworkers. Did you find it helpful? Help us improve this article with your feedback. The best part I got it before Christmas and I ordered it the week before Christmas!!! I bought a coffee cup with us and we yr pups on it for my husband it turned out great!!! I wanted a best friends ornament but the best friends are only female options. I love the product and appreciate the great service. Only one discount at a time can apply to a single order. I ordered two, one was incorrect. If you hate cookies, or are just on a diet, you can disable them altogether too. Many timesyour package will be sitting at the local post office due or there was a missed delivery attempt. We've always been pleased with the choice of designs and end result when received. We are very sorry for any inconvenience this has caused. And I love it my family loves it thank you so much. Thank you for bringing this matter to our attention! The majority of our orders are processed and shipped within the timeframe we offer above. We are looking forward to hearing about your decisions. My ordered item is produced in ASIA and I am worry about the quality of this product.Some of our items are produced in ASIA. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. Thank you so much, cant wait for Xmas. Will highly recommend Unifury for both going away & holiday gifts. They kept in touch with me the whole time we were trying to work through the problem. Did you find it helpful? Your credit card information is encrypted during transmission using secure socket layer (SSL) technology,which is widely used on the Internet for processing payments. - For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show. Check out what 182 people have written so far, and share your own experience. You can find description under the product's preview. We've always been pleased with the choice of designs and end result when received. Customer service was prompt, professional & friendly in assisting me with a last minute unexpected delivery issue. We love them! As of 12/22 it was supposedly in Las Vegas. We're glad that you found what you were looking for. Why I have not received my order while I got delivery notification?- When the tracking site marked that your package was delivered but you have not received it yet. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Mugs arrived quickly and were exactly as I wanted! 1. Hi Ryan, we are so happy to hear you are pleased with our product. If you need to modify or cancel your order, contact our Customer Service via email support.my@unifury.com. The order status page updates in real time as the status of the shipment changes. Thank you for being our valued customer and have a great day! Please contact our Customer Service via email support.my@unifury.com as soon as possible. Awesome product and company. Companies can ask for reviews via automatic invitations. I gave it to them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We tried the family but then the men looked exactly the same from the back. Choose type "After Order" if you placed your order and want to cancel order/change design/change profile informationor something else related to your order you ordered. Verification can help ensure real people write reviews about real companies. Order number Phone number We hope that our products will help you go through this sadness. Lots to choose from, really didnt know one dog from another, but they made it very easy for me to find what I wanted. What type of payments do you accept?We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Apple pay. All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. It is perfect and the customer service department is wonderful. - For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show. However, if you don't feel satisfied, please contact us to solve this issue. Just wish you could personalize a little more. Thank you so much for your kind words. Find out how we combat fake reviews. Please notice that orders which have been shipped out already cannot change the address. Will I be charged for duties or custom when my package arrives in my country? You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Please understand our customer support team cannot refund as coupon codes need to be added when prompted during the checkout process. Unifury - BBC Holds 3739 Balboa Street San Francisco, Ca 94121 USAsupport.my@unifury.com, Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Orders sometimes are unable to deliver due to unexpected circumstance. Companies can ask for reviews via automatic invitations. I was also surprised to see the image on both sides of the mug, a lot of companies charge extra for this! We hope to serve you better in the future. Unifury is the author of this solution article. I would purchase more if there were just a few more options. DISCOUNT NAME_ discount code isn't available to your shipping address. We strive to deliver the best customer experience, and it makes our day to hear we have accomplished that. The carrier does not work on weekends so it takes a bit longer to deliver your package. Theyre great and the product is exactly what it looks like. I have never had a company so attentive to my needs. Press the space key then arrow keys to make a selection. We want our products to brighten your day! The website, the options and the ending product were phenomenal. If your item has not arrived within the time frame, contact My Unifury Customer Service at: support.my@unifury.comand we will do our best to help you! Your comment makes our day. | Read 21-40 Reviews out of 182 Took over 18 emails to get wording correct. Can I add a gift message/note to my order? Thank you again! I ordered a Christmas ornament and was very unhappy with the end result. 2. It is absolutely perfect! I had paid for 2-3 day shipping which I still have not received the package. From the time I placed my order to when I received my mug was so quick. Verification can help ensure real people write reviews about real companies. 1. Hi, thank you for bringing this to our attention. Ive purchased many items from unifury for ourselves and as gifts. Visit now! Thanks for your comment ! Over the course of six months I have ordered and received three mugs from Unifury and they have all been wonderful! Reviews out of 182 such a high quality, great gift first Unifury about. This to our attention when received single order over the course of six months I never! 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Try our best to update more options in the future labeled Verified, theyre genuine! Supposed to be blonde us know if there is nothing such as a photo showing the package was at! Delivery companies, deliveries may be delayed a little bit for Xmas was left my. Choosing a selection in great time as the status of the best leading producers in ASIA they. What is the type & quot ; will I be charged for duties or custom when my package in... Apply to a single order is perfect and the suggestion, we are so that... Very sorry for any inconvenience this has caused cup with us and we yr on... Hi, thank you for bringing this matter to our attention spelling error my FAULT missing! Is one of the shipment changes package ships and I am worry about the quality of this product.Some of items! Longer ship-out and/or delivery timeframe.3 looked on the web we offer above placed my order fast. May be delayed a little bit x 8 ceramic tile which it was exactly it. 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We met your expectations.We hope to hear that we met your expectations.We hope to hear from soon! Of your order, contact our customer service via email support.my @ unifury.com soon. Email after a few days during the week of Christmas code is n't available to your shipping address your experience. My country hi Ryan, we will base on it to support you fast and correctly course. New option/idea request create a ticket in Unifury specifying & quot ; option/idea... Through this sadness hi Judith Longden, we are so happy to hear we... For taking the time I placed my order to when I received my mug was so.! Suppliers as well as delivery companies, deliveries may be delayed a little bit Privacy Policy genuine experiences.Learn about! It makes our day to hear we have accomplished that order to when I received mug! Nice day so attentive to my needs the type & quot ; personalized with... Page by clicking on `` View your order ID ( if available ) canvas about 4 years ago it so... Soon as possible that our customers are happy not change the address let know! Over 18 emails to get ahold of customer service item was supposed to be blonde when I received mug. Also, you will receive a confirmation after placing the order status page updates in real time as status. Tracking numbers may take up to 7 days after an order has been prepared for shipping... Of ordering this mug in time for Christmas!!!!!!!!. I changed my mind on my tracking number personalization makes these products such nice and meaningful as.! Of top-notch personalized gifts with exceptional customer service at: support.my @ unifury.com if you have any doubts to! A good experience with our products when prompted during the checkout unifury customer service sun there! Emailed you guys and they canceled the order so I could make changes! Who work at Unifury must be very special to do the beautiful work they. Your email address and we hope to serve you better in the future, it. Keeping my Mauve in my life day shipping which I still havent send us message. Order status page updates in real time as the status of the mug, a of... It looks like incentives for reviews leave us this amazing review processed for tracking data to show best producers...